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Privacy policy

At Unfold Untold Journeys (Unfold Untold Journeys is a business vertical under RedCarpet Assist Pvt Ltd.), we're committed to protecting and respecting your privacy.

This Privacy Policy ("Policy") explains how Unfold Untold Journeys and its worldwide companies and subsidiaries ("Unfold Untold Journeys," "we," or "us") handle personal information. This Notice applies to any Unfold Untold Journeys website, product, software, or service that links to it (collectively, our "Services"). Occasionally, a Service will link to a different Privacy Policy that will outline the particular privacy practices of that Service.

We may change this Policy from time to time so please check this page occasionally to ensure that you're happy with any changes.

This Policy was last updated 30th October 2019

By using our services, you're agreeing to be bound by this Notice.

If you have any questions regarding this Privacy Notice or our privacy practices, please contact our Compliance Officer or by writing to:

Compliance Officer
Unfold Untold Journeys
RedCarpet Assist Private Limited
101/102, Sea View, Aman Nagar Off. Dr. AnnieBesant Road
Worli, Mumbai – 400018 India

Unfold Untold Journeys is committed to respecting your privacy and protecting your personal information. We recognize our obligation to keep sensitive information secure and have created this statement to share and explain the current information management practices on our websites.

Handling of all personal information by Unfold Untold Journeys is governed by the India and India privacy and security acts. We are committed to protecting your privacy whether you are browsing for information or conducting business electronically.

Purpose of collection, use, disclosure etc. of Personal Information

Passengers may be required to provide certain information pertaining to them such as name, date of birth, telephone number, etc. This information is collected as per the requirement to procced further for the booking.

Such personal information may be collected, used or disclosed in order to facilitate the following purposes:
Package booking
Hotel booking
Car booking
Flight booking

For the quality control purposes, the interaction/s with user/s may be recorded. In such cases the user/s will be informed of this practice and purpose at the start of any such interaction.

How do we collect information about you?
We obtain information about you when you use our website or use our services.

What type of information is collected from you?
We only collect the information that is required for providing Unfold Untold Journeys Services or to provide a re- quested service. The personal information that we collect is required for further booking of packages/any other services opted.

Some examples of the types of data that may be collected:
Personal data: Such as, name, gender, details of your travel document (e.g. Pan Card / Adhaar Card), email address, telephone number and date of birth.
Third persons: Children, parents name, spouse name, someone who gives a personal reference.
Communication data: Contact details, emails, mobile phone number.
Payments data:Bank account details.
Electronic media data: Audio recordings, website cookies (see below).
This list is not exhaustive and varies depending on the services you request from us.

How is your information used?
Unfold Untold Journeys will only use your personal information for the specific package/hotel/car/Flight bookingprocess or to provide to you an addition service that you have requested.

How long do we hold on to your data for?
We review our retention periods for personal information on a regular basis. We are legally re- quired to hold sometypes of information to fulfil our statutory obligations (for example; invoices for taxation legislation). We will holdyour personal information on our systems only for the min- imum time as is necessary for the relevant activity as mandated by authorities and to process the booking further.

The booking data that we collect is retained by Unfold Untold Journeys for the purpose of rendering services. This isfor the purposes of assisting you should you contact us with follow-up questions. Any other paper, hard copies, forms or other paper records containing personal information will be de- stroyed by a secure process within thirty (30) days of your travel documents being returned to you.

Who has access to your information?
We may share your personal information with third parties and companies belonging to Unfold Untold Journeys where it is necessary for the processing of your requests or rendering requested services or to deliver an additional service you have requested.

We will not share your information with third parties for marketing purposes unless you have explicitly consented. You can withdraw this consent at any time by writing to us at

By applying for service(s), your personal information will be sent to the fulfilment agent that represents the destination you are applying for. These authorities or fulfilment agents may share your personal information with an applicable ground handler, regulatory, or enforcement authorities for the prevention of crime or terrorism.

Third Parties for legal reasons:
We will share personal information when we believe it is required, such as:

To comply with legal obligations and respond to requests from government agencies, including law enforcement and other public authorities, which may include such authorities outside your country of residence.

In the event of a merger, sale, restructure, acquisition, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings)

To protect our rights, users, systems, and Services.

Third Party Service Providers working on our behalf:

We may pass your information to our third-party service providers, agents subcontractors and other associatedorganisations for the purposes of completing tasks and providing services to you on our behalf (for example to process payments). However, when we use third party service pro- viders, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release yourinformation to third parties beyond the Unfold Untold Journeys network for them to use for their own directmarketing purposes, unless you have given us permission to do so.

Your choices.
You have the right to withdraw your consent that you gave us previously for processing your data. However, if you do, we cannot continue to provide services requested by you.

We will not contact you for marketing purposes by email, phone or text message unless you have given us your priorpermission for us to do so. You can change your mind at any time and opt not receive and further marketing information by contacting our Customer Centre or updating your account preferences on-line, where appropriate.

Your rights.

You have certain rights under the law with regards to how your personal information is processed. These rights are:
a. The right to be informed how your personal information is being used.
b. The right of access to your personal information.
c. The right to rectification if your personal information is incorrect.
d. The right to erasure your personal information. (Where the law permits this)
e. The right to restrict processing of your personal information
f. The right to data portability.
g. The right to object to how your personal information is used.
h. Rights in relation to automated decision making and profiling.
i. The right to withdraw your consent

If you feel that your personal information has been handled incorrectly or you have a complaint about how your personal information is processed then you have the right to complain.

You can complain to our Compliance Officer or the Data Protection Authority in your country, outlining how you think your rights may have been impacted by the data processing performed by Unfold Untold Journeys.

How you can access and update your information?
You have the right to ask for a copy of the information Unfold Untold Journeys holds about you. If you request access to your personal information, we will gladly comply, subject to any relevant legal requirements and exemptions, including identity verification procedures. Before providing data to you, we will ask for proof of identity and sufficient information about your interaction with us so that we can locate any relevant data. We may also charge you a fee for providing you with a copy of your data (except where this is not permissible under local law).

The accuracy of your information is important to us. In some jurisdictions, you have the right to correct or amendyour personal information if it is inaccurate or requires updating. You may also have the right to request deletion ofyour personal information; however, this is not always possible due to legal requirements and other obligations andfactors.

We're working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you want a copy of the information we hold about you, or if you change email address, or any of the other information we hold is inaccurate or out of date, please contact our Customer Centre, write to us at our local office shown at the beginning of this privacy notice, or email our Compliance Officer.

Security precautions in place to protect against the loss, misuse or alteration of your information.

When you give us personal information, we take steps to ensure that it's treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected. On our websites when you are on a secure page, a lock icon will appear on the in the address bar of most web browsers. This means the transfer of information fromyour browser to our webservers is encrypted to keep it safe.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never beguaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannotguarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive yourinformation, we make our very best efforts to ensure its security on our systems.

Profiling is any form of automated processing of personal information in order to analyse or pre- dict behaviour. We don't do that.

Use of 'cookies'
Like many other websites, the Unfold Untold Journeys website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognize you when you visit.

They collect statistical information about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your preferred language. This helps us to improve our website and deliver a better more personalized service.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch offcookies on your computer, visit our full Cookies Notice. Turning cookies off may result in a loss of functionality when using our website.

Payment Security
All payments that happen on Unfold Untold Journeys site are secure. Our Website is secure using 128-bit secure socket layer (SSL) encryption provided by network solutions. We do not capture any data pertaining to creditor debit card details on our site. The clients for all online payments are taken to the acquiring bank's paymentgateway site for completion of the transaction. The credit card or debit card information is not stored in any retrievalsystem or storage system of Unfold Untold Journeys.

Links to other websites.
Our website may contain links to other websites run by other organizations. This privacy Notice applies only to ourwebsite‚ so we encourage you to read the privacy statements on the other web- sites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies andpractices of the owners and operators of that third-party site and recommend that you check the Notice of that third-party site.

Social networks.
Some of our Services may include social networking features, such as the Facebook® "Like" but- ton and widgets, "Share" buttons, and interactive mini-programs. These services may collect in- formation such as the web pages you visited and IP addresses, and may set cookies to enable fea- tures to function properly. We are not responsible for the security or privacy of any information collected by these third parties. You should review the privacy statements or policies applicable to the third-party services you connect to, use, or access. If you do not want your personal infor- mation shared with your social media account provider or other users of the social media service, please do not connect your social media account with your account for the Services and do not participate in social sharing on theServices.

Contact us:
We understand that you may have questions about this Statement or our privacy practices. Please feel free to contact us in one of the following ways:

Unfold Untold Journeys Compliance Officer:
Compliance Officer
Unfold Untold Journeys
RedCarpet Assist Private Limited
101/102, Sea View, Aman Nagar Off. Dr. AnnieBesant Road
Worli, Mumbai – 400018 India
Email :
Booking Terms & Condition
Client means person(s) in whose name or on whose behalf the booking has been made.

Independent Contractors means hotelier/hotel owner, owner of any airlines or shipping company or railway ferryboat owner/operation, coach owner/ operation, or any other person or organization who has been selected to render services to the Client.

Domestic tour / Tour arrangement means a tour operated by Unfold Untold Journeys which is operated within India and includes but not limited to brochure tours, special tours, packages, cruise, sightseeing etc.

Tour Cost means cost of all the services availed by the client for his domestic tour.

Brochure means catalogue / leaflet / email or any other document containing the details about the itinerary / activities on the domestic tour.

Infant means a person below the age of 2 years and a child means a person above the age of two and below the age of Eleven years

All information given in brochure/email or by any other document about the itinerary is based on the information available at the time of publication. Unfold Untold Journeys reserves the right to change any information contained in the brochure/email or by any other document before or after booking the domestic tour due reasons beyond Unfold Untold Journeys control.

In case Unfold Untold Journeys becomes aware of any change in the brochure details due to reasons beyond Unfold Untold Journeys reasonable control before the departure for the domestic tour, Unfold Untold Journeys will take all reasonable steps to notify the client of the change before the departure for domestic tour. In the event of Unfold Untold Journeys becoming aware of the changes post the departure to the domestic tour, in such a situation Unfold Untold Journeys agent or tour guide will take reasonable steps to inform the client about the change at the contact details provided at the time of booking. Unfold Untold Journeys shall not be liable for any change made in the brochure due to reasons beyond its control.

In the event of any change made in the itinerary by Unfold Untold Journeys in any fixed departure bookings, except for reasons beyond its reasonable control, Unfold Untold Journeys will bear the cost of such change.

Some specific terms and conditions are mentioned against the respective domestic tour itinerary in the brochure/website. Those terms and conditions shall also form part of these booking terms and conditions.

The menus are pre-set menus for meals on the domestic tour. The nature of meals is clearly indicated in the brochure. Unfold Untold Journeys would not entertain a request for a special meal nor guarantees a special diet to the client except to the extent mentioned in the brochure/email or by any other document.

Unfold Untold Journeys reserves the right to change the menu if circumstances necessitate such a change. In the event the Client is not able to avail the meals in menu for any reason attributable to the Client, then no claim can be made for the meal so unutilized against Unfold Untold Journeys

Unfold Untold Journeys entertains the requests for special meals/room allocations only when the Client gives such requests in writing. Unfold Untold Journeys would take all necessary steps to ensure that these special requests are honored. However, in the event such special requests are not honored, Unfold Untold Journeys would not be liable for any claim in this regard by the client.

Client shall be responsible to bear the additional charges of any special meal if purchased by the Client. In no event where the Client fails to avail the meal due to fault of Unfold Untold Journeys, Unfold Untold Journeys entire liability will exceed more than the proportionate amount the Client had paid to Unfold Untold Journeys for such meal while booking the domestic tour.

Unfold Untold Journeys takes all reasonable steps at the time of selecting the hotels that form part of the domestic tour. The selection is based on strong internal assessment of the respective hotels and the hotels selected are usually the best in the respective categories.

Unfold Untold Journeys selects hotels approved by FHRA and the star category is based on FHRA classification. No claim with regard to the star category of the hotel shall be entertained by Unfold Untold Journeys after booking.

Unfold Untold Journeys would not be held liable or to make good any inconvenience or discomfort caused to the Client due to but not limited to the insufficient services provided at the hotel. Unfold Untold Journeys acts as an agent between the Client and the hotel and would under no circumstances be held responsible for inadequate services provided by the hotel.

The client would be liable to make good any damage(s) caused by any act of the client (willful/negligent) to the property of the hotel in any manner whatsoever. The extent and the amount of the damage so caused would be as determined by the concerned hotel. Unfold Untold Journeys would not in any way intervene in the same.

No request for the change of hotel shall be entertained. If Client wishes to upgrade the hotel or change the hotel on his own, Client agrees to bear the charges incurred for the change in the hotel and cannot claim it from Unfold Untold Journeys.

The domestic tour price is subject to increase without any notice if this rate substantially changes prior to departure and before a booking is confirmed the client would be required to pay such increase in the tour cost before the departure/booking confirmation.

Unfold Untold Journeys takes all reasonable steps at the time of finalizing the itinerary for the client to ensure that the itinerary is as per the convenience and comfort of the client. However, in the event of a change in the itinerary, Unfold Untold Journeys would inform the client accordingly before the departure of the client on the domestic tour. Information shall be provided at the contact details provided by the Client at the time of booking. Unfold Untold Journeys takes no responsibility for any claims arising out of non-receipt of information if such contact no. is not reachable or email provided is not accessible or does not belong to the Client.

Further, in the event of a change, which is beyond the control of Unfold Untold Journeys, in the itinerary of the client post departure to domestic tour, Unfold Untold Journeys shall inform the client accordingly as and when such a change occurs. Unfold Untold Journeys shall not be held responsible in any manner whatsoever for any loss that a client might suffer consequent to such a change.

Unfold Untold Journeys reserves the right to claim any additional expenses because of delays/changes in the itinerary, caused due to reasons beyond Unfold Untold Journeys control.

Unfold Untold Journeys reserves the right to amend, alter, vary or withdraw any particular departure; excursion advertised or substitute a hotel of similar class if deemed advisable or necessary without incurring any liability.For the convenience of clients, Unfold Untold Journeys reserves the right to amend the itinerary. However, all the other services will remain the same.

In the event the client misses out on any activity on the domestic tour due to delay on his/her part, Unfold Untold Journeys would not be held liable to refund the money paid for the same or in any other manner whatsoever.

Unfold Untold Journeys does not promise any change in the itinerary at the request of client and same shall be subject to availability. For any change/alteration in the itinerary made at the request of client, client agrees to pay additional cost incurred due to such change.

On the domestic tours, air conditioned/air-cool Vehicles are used for transfer purposes including local sightseeing. There are no seat numbers allocated and will be on first cum first serve basis.


In case the client is carrying any valuable personal effects, it is advisable not to leave them behind at the time of disembarking/leaving the coach. Unfold Untold Journeys will not be held responsible or liable in case of loss of such items from the coach. All baggage and personal effects are at all times and in all circumstances the responsibility of the client.

Any damage caused to the vehicle during travel because of the actions of the client (willful/negligent), shall be payable by the client and Unfold Untold Journeys would in no manner whatsoever be liable for the same.

The drivers of the vehicles are bound by specific rules like maximum driving hours within a day/during a week, rest period per day/week etc. Clients will have to strictly adhere to the prescribed timetable for the day so that the driver can complete the travel. In the event any of the sightseeing schedules is missed due to delays caused by the client, the same will not be refunded to the client under any circumstances.

Vehicle will be provided as per group size.

Tipping is customary (unless otherwise stated in the brochure) in all parts of the world for services rendered (e.g. porters, coach drivers, Hotel Staff, Guides etc). This is however solely at the discretion of the client.

A child below 12 years of age who is booked on the domestic tour by paying the special rate without a bed will not be provided with a bed in the hotel, while on the domestic tour under any circumstances.

In case the client makes any changes in their accommodation while on the domestic tour, Unfold Untold Journeys shall not refund or pay compensation in any manner whatsoever. The client would also be liable to pay any additional sum that is required to be paid consequent to the previously mentioned changes made in the accommodation.

In case where the travel agent, through whom the clients have booked the domestic tour, signs the booking form for and on behalf of the client, it shall be deemed and construed that the client has duly authorized the said travel agent to sign on their behalf. The signing of the booking form by the travel agent would be binding on the client.

Unfold Untold Journeys takes no liability for any promises made to the client by the travel agent authorized by the client to make bookings. All products and services are provided as per Unfold Untold Journeys brochures/email or any other document provided to the client at the time of booking the tour.

Unfold Untold Journeys requires the client to pay nonrefundable interest free deposit at the time of booking for the tour along with the prescribed booking form duly completed for the domestic tour booked by the client.

In the event the client cancels the booking or on failure on the part of the client to adhere to the tour payment schedule as informed in the documentation check list or is unable to travel on the tour booked by the client due to any reason whatsoever, including medical ground or sickness, following cancellation charges or such charges as informed by Unfold Untold Journeys agent vide email would be levied. The cancellation charges, shared by the Unfold Untold Journeys agent will override the below charges. Except where the cancellation is due to death of one of the persons travelling on the tour, Unfold Untold Journeys shall refund the amount paid by the Client less the booking fee only in the case of Fixed Departure Bookings. The refund shall be subject to provision of adequate documents.

When cancellation is made Charges Prior to 45 days or more Booking fees Between 44-31 days of departure 50% of tour cost Between 30-11 days of departure 75% of tour cost 10 days to date of departure 100% In case of no show 100%

Client acknowledges that such charges are just and fair and are deducted towards expenses Unfold Untold Journeys incurs towards making bookings at the request of the Client and consequent cancellation or nontravel by the client.

Accommodation at the hotels mentioned or similar.

Meals, Coach Tours, transfers, entrance fees, sightseeing and surface transportation as mentioned in the itinerary.

Government service taxes.

Porterage at hotels, airport and railway station, tips, insurance, laundry, wines, telephone charges and all items of personal nature and also food and drinks not forming a part of the group menus.

Anything not specifically mentioned in "Tour Price Include" section

A transfer from one tour to another prior to the departure of the originally booked tour will be treated as a cancellation of the original tour and would attract the cancellation charges as stated hereunder and a fresh booking would have to be made at the prevalent rates.

All payments for the tour should be made 30 days prior to the departure. Final documents and airlines tickets (if booked under the offer) will be issued only after the balance payment is made to Unfold Untold Journeys. PAN card copy will be required when payment amounting to Rs. 20,000/- or above are made by cash.

Refunds if any for amendments and / or cancellation will be paid directly to the client for booking made directly with Unfold Untold Journeys.

For booking routed through our Preferred Sales Agent (PSA) or Travel agent of the client, the refunds will be routed through them.

Refund will be processed within 30 working days from the date of cancellation. No interest charges shall be payable on the amount.

Unfold Untold Journeys shall not liable where the delay in refund is due to reasons beyond Unfold Untold Journeys reasonable control

There is no refund payable for any unutilized services (e.g. Meals, Entrance Fees, Optional Tour, Hotel, Sightseeing etc).

Unfold Untold Journeys is engaged in the business of travel and holiday organizer and does not control or operate any airline, neither do own or control any shipping company, coach or coach company, hotel, transport, restaurant, kitchen caravan or any other facility or service mentioned in this Brochure.

Unfold Untold Journeys shall not be responsible for any delay, improper services provided by any agency, airline, transport, hotel, any provider of services, for any injury, death, loss or damage which is caused by the act or default of the management or employees of any hotel, airlines, shipping companies, coach owners /coach operators /tour operators who are the Unfold Untold Journeys independent contractors.

Unfold Untold Journeys shall not be responsible for any delay or deficiency in services provided by agency, airline, transport, hotel, any provider of services, and/or any act or actions of co-travelers, co-passengers which may result in injury, damage to the life/limb or property of the Client or interfere with enjoying or availing the services to be provided on the domestic tour.

The aforesaid conditions are applicable to every Client of UNFOLD UNTOLD JOURNEYS who books an domestic tour.

In the event of a client booking through Unfold Untold Journeys Tour or Tour Arrangement of any other Tour Operators etc. the "Terms and Conditions" specified by such Tour Operator, including their payment schedule, cancellation, refund etc. shall be applicable, in addition to above mentioned "Terms and Conditions" while determining the contractual relation between the Client, the Tour Operator and Unfold Untold Journeys.

Tour manager/ escort accompanying the tour will be provided.

Clients must abide by the instructions of the Tour Manager.

Unfold Untold Journeys shall not be liable for any loss or delay caused to the Client due to non-abiding of the Tour Manager instructions by the Client. This service is only available for fixed departure bookings

It shall be the duty of the client to inform Unfold Untold Journeys in case the client has any medical history that may affect his ability to enjoy and pursue fully the domestic tour and wherein the interest of the group or any member thereof is prejudicially affected.

Unfold Untold Journeys reserves the right to ask the client to provide written certification of his medical fitness before departure. In the event that a medical condition has not been disclosed, Unfold Untold Journeys shall not be liable to provide any assistance or refund the money.

The tour cost does not include the costs towards the insurance premium. Hence, it is advisable that the clients get insurance cover at their own costs.

The client will have to strictly follow the Tour Program. There shall be no refund, if the client fails to join the group at the commencement of the tour, or joins the group later or leaves the group before culmination of the tour. It shall be noted that for all purposes, it shall be the responsibility of the Client to reach the place of commencement of the Tour and register with the representative of Unfold Untold Journeys at the appointed place, date and time.

In case where a client along with his family is compelled to discontinue the tour due to any reason whatsoever including illness, death or loss of any travel documents, no claim shall be entertained for refund of unutilized services. Even if a client is unable to reach the place of commencement of the tour due to any reason whatsoever including loss of baggage or loss of travel documents, his booking shall be treated as "no show" on the tour and 100% cancellation charges will be levied.

If a client avails pre - tour services or part thereof, or the air tickets (if booked under the offer) but fails to join the group for the main tour at the appointed place, or cancels the tour after using the air tickets or pre - tour arrangements or part thereof, it shall be treated as "no show" and there will be no refund whatsoever for the unutilized pretour or main tour services.

Unfold Untold Journeys reserves the right to withdraw tour membership of any client whose behavior is deemed likely to affect the smooth operation of the tour or adversely affect the enjoyment or safety of other passengers and Unfold Untold Journeys shall be under no liability to any such person. The immunities provided under this contract shall be available to Unfold Untold Journeys employees, directors, managers, including, Employees and Agents but not to the Independent Contractors selected by Unfold Untold Journeys.

Each of these conditions shall be severable from the other and if any provision be invalid, illegal or unenforceable, the remaining provisions shall nevertheless have full force and effect. No liability on the part of Unfold Untold Journeys arising in any way out of the Contract in respect of any tour, holiday, excursion facilities shall exceed the total amount paid or agreed to be paid for the tour holiday, and shall in no case include any consequential, incidental loss or additional expense whatsoever.

It is a condition of Booking that the client takes out a Holiday Insurance. – Client may procure travel insurance (optional) at their own cost. Unfold Untold Journeys will not provide any assistance in obtaining any travel insurance.

The prices quoted in this brochure have been calculated at the rate prevailing at the time of printing of this brochure. Unfold Untold Journeys reserves the right to amend the prices published in this brochure in case of fuel costs, special/high season charge levied by the suppliers, hike in the airline/rail charges before the date of departure and to surcharge accordingly. The Client must pay for all such increases in price in full before the departure. I. If no suit/action is brought against Unfold Untold Journeys within 15 days of the last day of the domestic tour, Unfold Untold Journeys shall be discharged from all liabilities under/or arising out of this Contract and the Client shall be deemed to have Relinquished/abandoned all his rights under or arising from this Contract.

If the client books with a travel agent and such booking with that agent includes, but is not limited to Unfold Untold Journeys arrangements, the contract is with clients' travel agent and Unfold Untold Journeys is a supplier to clients' travel agent. K. In case of publication of any travel scheme offering any discount or benefit by Unfold Untold Journeys, Unfold Untold Journeys shall have the sole right to withdraw such a scheme or discount at any time unless a a specific assurance of the contrary is published.

In the event of Unfold Untold Journeys exercising its rights to amend or alter any Tour or holiday advertised in their Brochure/ itinerary after such Tour or Holiday has been booked, the Client shall have the right:

o To continue with the Tour or holiday as amended or altered or to accept any alternative Tour or holiday, which Unfold Untold Journeys may offer.

o In either of these above cases the Client shall neither be entitled to nor Unfold Untold Journeys be liable to the client for any damage, additional expenses, consequential loss suffered by him or to pay any amount as refund. In the event that Unfold Untold Journeys is unable to conduct a particular Tour, Unfold Untold Journeys shall at its own discretion, refund the amount of the cost of the said Tour to the Client (after deducting the actual expenses incurred by Unfold Untold Journeys on clients' booking and on other overheads as applicable from case to case) without any interest on the same. The client will not be entitled to make any grievance thereafter in respect of the same.

Unfold Untold Journeys shall, in no circumstances whatsoever be liable to the client or any person traveling with him for:

Any death, personal injury, sickness, accident, loss, delay, discomfort, increased expenses, consequential loss and/or damage or any kind of theft howsoever caused.

Any act, omission, default of any independent Contractor or other person or by any servant or agent employed by them who may be engaged or concerned in the provision of accommodation, refreshment, carriage facility or service for the client or for any person traveling with him howsoever caused.

The temporary or permanent loss of or damage to baggage or personal effects howsoever caused including willful negligence on the part of any person.

Loss of baggage by the airlines / coach / train.

Overbooking of seats by the airline.

Failure on the part of airline to accommodate passengers despite having confirmed tickets or change of route.

If in the event that the Client is booked on a particular airline and the said flight is over booked/cancelled for whatever reason and the Client is not allowed/able to board the flight, the Client shall not hold Unfold Untold Journeys responsible for the same and no claim whatsoever can be made by the Client against Unfold Untold Journeys for refund or compensation.

Unfold Untold Journeys shall not be responsible and / or liable for any damages caused to the Client due to reasons beyond the control of Unfold Untold Journeys (Force Majeure / Vis Majeure).

While enjoying the services provided by Unfold Untold Journeys, if any client's acts or omission results in damage or loss to Unfold Untold Journeys vendor or service provider which includes but is not limited to (airlines, hotels, transports etc. and vendors' staff), the client shall be liable and agrees to indemnify and hold harmless Unfold Untold Journeys its directors, officers or such vendor from and against such claims.

The Client agrees and acknowledges that they consent to participate in the excursion activities (boat rides, ferry rides, snorkeling etc. which is included in the tour) without any obligation from the Unfold Untold Journeys. Client confirms that he/she is medically fit to participate in all activities involved in excursion activities & fully accept my personal responsibility of my safety.

Unfold Untold Journeys shall not be liable for any physical injury or loss of life caused to the Client due to such participation.

For all complaints, suits, claims or disputes of whatsoever nature relating to any products including Tours by Unfold Untold Journeys and third party products and tours, the courts and tribunals in Mumbai, India alone shall have exclusive jurisdiction.

User Terms and Conditions and Privacy Policy Unfold Untold Journeys's website is in addition to above terms.